Mentoring

CRM Training

  • Relationship marketing is dual focused in building up your customer base and retaining that customer base.
  • Goals-to build customer loyalty-involves viewing customers not merely as prospects but as potential advocates of the organisation and its products.
  • Understanding and meeting customer needs
  • developing a differential advantage based on customer needs and competitors strategies
  • building relationships with customers
  • moving up the value ladder
  • listening to customers and producing new products for their needs
  • Focus on customer retention
    • Orientation on product benefits
    • Long term scale
    • High Customer service emphasis
    • High Customer commitment
    • High Customer contact
    • Quality Concern of all.

We have personally launched 3 major customer loyalty clubs (Over 100,000 members) with benefits and CRM Strategies that have created massive revenue streams. This is one of the most important marketing tools used by companies who wish to retain their customers spend and grow their revenue streams.

Sales Training

  • Your success as a sales executive will depend on your commitment to your customers success and your assistance in contributing to your customers success and growth of his business.
  • Top sale executives always listen carefully to their customers. If they don’t how will they know what the customer’s needs are!
  • Higher customer loyalty and retention leads to
  • Higher market share
  • Fast growth
  • Improved profitability
  • Greater shareholder value
  • Repeat purchases- brand growth

Need to Increase Sales?

It’s so important to have your sales staff well trained and well versed in understanding the process leading to the closing of a sale and how to deal effectively with customers from a variety of behavioural styles.

We will train your staff to offer the best customer service and assist them to close their sales a lot quicker and more effectively.

Drop us an email on the contact page and let us know how many staff you need trained? We do offer training after hours and over the weekends, so that we don’t affect your daily sales operation.

Drop us an email on the contact page and let us know how many staff you need trained? We do offer training after hours and over the weekends, so that we don’t affect your daily sales operation.